Frequently Asked Questions
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We are an appointment-based practice, but we accept walk-in appointments in emergency situations. Always call 000 if the emergency is life-threatening. For acute emergencies e.g., lacerations or falls, we can offer priority treatment.
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We operate on a private billing basis. This generally means that there is an out-of-pocket fee, above the Medicare scheduled fee. The amount of the out-of-pocket fee depends on multiple factors such as the type of consultation, whether the patient is an adult or child, and if any private vaccinations are required. There are no out-of-pocket fees for before school age children and for DVA Gold Card holders.
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You will need to book a consultation with one of our doctors to receive a medical certificate. We are not able to backdate medical certificates, so please keep that in mind and come in earlier rather than later to get the certificate.
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Yes, if you would like your records transferred to us, please download and complete the "Transfer of Medical Records between Doctors" form and email to your previous practice. Alternatively, speak with our reception who can assist you to complete the form and send to your previous practice on your behalf.
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Yes, we do send out SMS reminders for our GP and nurse consultations.
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Our doctors and receptionists are not able to preempt how long an appointment will take. Seemingly simple problems may need further exploration and discussion. Our doctors are thorough and will not ask a patient to leave until they are confident the highest standard of care has been given. This may cause a delay. Occasionally an unforeseen emergency patient may require medical attention and need to be fitted in. We ask for your understanding in these instances. Please come and talk to reception if you have any concerns.
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Our practice has a limited number of accessible parking spots in the secure parking garage located under the practice (accessed via Pittwater Road).
When booking your appointment online, leave a note indicating that you wish to use the accessible parking.
If booking over the phone, notify the receptionist about your preference.
At the garage entry, as directed by reception.
There is ample on-street parking along Bungan Street.
Three hours of free parking is available at Woolworths on the corner of Park St and Keenan St (entry via Keenan St).
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Yes, however, you will need to settle the consultation privately. You may be eligible for a partial refund depending on your health insurance.
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Yes, we can see Workers’ Compensation patients. You will be asked to pay for the consultation first and then obtain reimbursement from your employer's insurance company.
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No, we do not currently have an onsite pathology collector. Douglass Hanly Moir is located behind the practice at 10 Akuna Lane, Mona Vale, opposite the Woolworths carpark.
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We offer Aboriginal and Torres Strait Islander Health Assessments (every 9 months). We can also assist with registering for Closing the Gap (CTG) PBS Co-payment Program which reduces the cost of PBS medicines. Additionally, we can link you with the Integrated Team Care (ITC) Program which can support you if you have a complex chronic condition and offer access to services like dental, hearing and optometry.
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Mona Vale Doctors uses the national Translation and Interpreter Service to organise an interpreter from the appropriate language group for patients. Please call us on (02) 9997 4266 to make a booking and inform us that an interpreter is required.
