Privacy Policy

Introduction

At Mona Vale Doctors, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our services, you agree to the terms of this policy.

 

Information We Collect

  • Personal Information: We collect personal information such as your name, contact details, and medical history when you visit our practice.

  • Health Information: We collect health-related information necessary for providing medical services.

  • Billing Information: We collect billing details for processing payments and insurance claims.

  • Website Usage: We may collect information about your interactions with our website.

 

How We Use Your Information

  • Providing Medical Services: We use your information to provide medical care, diagnose, and treat you.

  • Communication: We may contact you for appointment reminders, test results, or other health-related matters.

  • Billing and Insurance: We use your information for billing purposes and to process insurance claims.

  • Improving Services: We analyse data to improve our services and enhance patient experience.

  • Legal Compliance: We comply with legal obligations and regulatory requirements.

Data Security

  • We take reasonable measures to protect your data from unauthorised access, loss, or misuse.

  • Our staff is trained in privacy and security practices.

  • Electronic records are stored securely with restricted access.

 

Third Parties

  • We may share your information with third parties (e.g., laboratories, insurance companies) for medical purposes.

  • Our website may contain links to external sites. We are not responsible for their privacy practices.

 

Your Rights

  • You have the right to access, correct, or delete your personal information.

  • You can withdraw consent for data processing at any time. Contact us to exercise your rights.

 

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us on 02 9997 4266.

Mona Vale Doctors, Suite 10, 5 Bungan St, Mona Vale, NSW 2103.